#DIGITAL RIVER MICROSOFT WINDOWS 7 STUDENT OFFER .EXE#
exe file users would not "unpack," was part of a "by design" process to block impossible upgrades. In a message posted to the company's support forum last weekend, a Microsoft support engineer said that the error, which appeared when the downloaded. Microsoft does not support an "in-place" upgrade from 32- to 64-bit, or vice versa, on any edition of Windows 7. The copy of Windows 7 they had downloaded from Minneapolis-based Digital River - which fulfills download orders for Microsoft's $29.99 Windows 7 upgrade offer to students - stalled with an error message when users tried to upgrade from 32- to 64-bit. The problem, which Bennett confirmed has been one of the leading issues Microsoft's support staff has faced since Windows 7's launch last Thursday, popped up when students tried to upgrade a 32-bit version of Vista to a 64-bit edition of the new operating system. "We didn't think there would be a large demand for upgrades from 32-bit to 64-bit." "I would say that the way that customers were taking advantage of the student offer was somewhat of a surprise," said Ben Bennett, the director of Microsoft's Windows consumer global support group.
Microsoft executives yesterday acknowledged that they were surprised by the snafu that prevented some college students from upgrading their Vista PCs to Windows 7, but said the company had taken steps to remedy the problem. Microsoft executives acknowledged that they were surprised by the snafu that prevented some college students from upgrading their Vista PCs to Windows 7, but said the company had taken steps to remedy the problem.
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